Table of Contents
INTRODUCTION:
Travel Tip (TT), a registered partnership firm, is dedicated to protecting user privacy and ensuring the confidentiality of the information shared with us, acting responsibly as both a data controller and processor.At Travel Tip, your trust is important to us. That’s why we make sure your transactions are secure and your personal information stays private.
We never sell or share your information with third parties for marketing without your clear consent, and we only use it as explained in this Privacy Policy.We view protection of your privacy as a very important community principle. We understand clearly that you and your Information is one of our most important assets. We store and process your Information on computers located in India that are protected by physical as well as technological security devices.
We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Website. Please read the following disclosures related to the privacy policy. This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by TT.
This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by TT through any of TT’s customer interface channels including its website, mobile site & offline channels including call centers and offices (collectively referred herein as "Sales Channels").
For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean TT. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein.
If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of TT’s business partners, advertisers, sponsors or other sites to which TT provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.This Privacy Policy is an integral part of your User Agreement with TT and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.
PROCESSING OF DATA IN INDIA
Please note that the data shared with TT shall be primarily processed in India and such other jurisdictions where a third party engaged by TT may process the data on TT’s behalf. By agreeing to this policy, you are providing TT with your explicit consent to process your personal information for the purpose(s) defined in this policy.
The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: booking@traveltip.co
However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve after your withdrawal of consent.
A withdrawal of consent by you for us to process your information may:
- severely inhibit our ability to serve you properly and in such case, we may have to refuse providing services to you and further refuse the booking altogether or unreasonably restrict us to service your request for consultation of visa processing and booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.
The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
For Unregistered Users
We encourage you to register with us in order to book services on our website and to take access of our customization features. However, you may choose not to register and take advantage of any feature of our site where registration is not required.
If you do not register, then the information we collect from you is limited.We log your IP address in order to help diagnose problems with our server, administer our Website and track usage statistics.Your IP address may vary each time you visit, or it may be the same, depending on whether you access our site through an always-on type of Internet connection (e.g., cable modem or DSL), or through a dial-up connection (e.g., VSNL, MTNL etc).Either way, it would be extremely difficult for us to identify you through your IP address, and we make no attempt to do so.
If you reached our site by clicking on a link or advertisement on another site, then we also log that information. This helps us to maximize our Internet exposure, and to understand the interests of our users. All of this information is collected and used only in the aggregate; that is, it is entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors.
We may place a small file, commonly referred to as a “cookie,” on your computer’s hard drive. A cookie can store information that enables us to monitor your navigation through our website and ascertain whether you are a returning visitor. However, unless you register with us, it does not contain any personally identifiable information that would allow us to identify you. Additionally, cookies cannot read data from your hard drive or retrieve information from cookies created by other websites.
We use cookies in this manner to help us understand how visitors use our site, and to help us to improve our site. You may refuse to accept a cookie from us by following the procedures specific to your Web browser. Although you may do so, you may find that your browser reacts strangely when visiting not only our Web site, but other Web sites as well. Since cookies don’t provide us with any information from which we can identify you, we suggest you allow us to place one on your computer.
If you visit our site by “clicking-through” from a site operated by one of our partners, and you have registered with that partner, then certain information about you that you have provided to that partner may be transmitted to us. You should review the privacy policy of the Website from which you reached our site in order to determine what information was collected and how you agreed that our partner could use that information. Regardless of what information was transmitted to us, however, we don’t keep it unless you register with us.
Registered Users
All users who choose to register themselves on our sites traveltip.co or traveltipb2b.co will be able to do online transactions with us. You will be able to purchase / book our services offered herein.
If you register with us, we will collect personal information from you in addition to the non-personal information. "Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:
Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age, profile picture etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise). The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
Other Non-Personal information:
We may also collect some other information and documents including but not limited to:
Transactional history (other than banking details) about your e-commerce activities, buying behaviour.
Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
Information pertaining any other traveller(s) for who you make a booking through your registered TT account. In such case, you must confirm and represent that each of the other traveller(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
If you request TT to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.
For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, TT may not be able to process the booking. TT will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
In case you opt for contactless check-in at Hotels, then copies of your government identification like Aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honour your hotel booking.
For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider.
In case you opt for contactless check-in at Hotels, then copies of your government identification like Aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honour your hotel booking.
Your Covid-19 Vaccination status and certificate in case you wish to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. TT will never process the beneficiary id and other id details contained in the vaccination certificate.
The information we collect may vary, but we only collect the information that you manually enter into our forms.We may store all or some of that information in a cookie file on your hard drive, so that our system will recognize you each time you visit our site. In that way, we can save your preferences from visit to visit and present you with a customized Web site, without requiring you to log into our site every time you visit. To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to your registration information. Additionally, authorized personnel may update your registration information to accurately reflect any new information included in communications received from you.
If you visit our site by “clicking-through” from a site operated by one of our partners, and you have registered with that partner, then certain information about you that you have provided to that partner may be transmitted to us. You should review the privacy policy of the Web site from which you reached our site in order to determine what information was collected and how you agreed that our partner could use that information. We may or may not retain that information; if we do, then we will only use it in accordance with our privacy policy, regardless of the policy of the partner site from which you came to us.
If you reach our site through one of our partners (whether or not you have registered with our partner), and you choose to register with us, we may be required to give our partner some or all of your registration information. We will only do so in accordance with this policy, but we cannot control how our partner uses the information. If you have questions about our partner’s privacy policy, you should review their policy before providing information to us. Of course, you can ensure that the personal information you provide to us is not shared with our partners (except in accordance with this policy), by visiting us directly instead of clicking-through from one of our partners. Such information shall be strictly used for the aforesaid specified & lawful purpose only.
User further understands that TT may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. TT will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case a User does not wish to provide this information or opts for deletion of the information already provided, TT may not be able to process the desired request. TT will never share any of the above information collected including PAN card details, Vaccination status & certificate, Passport details , Aadhar Card details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
We use the personal information we collect to help both of us! As we mentioned above, registering with us allows you to personalize our Web site so that it is most useful to you. It also allows you to log into our site automatically each time you visit, rather than manually typing your user name and password every time. By registering you can also track your history of transactions that you have done on our site which is available in the form of a Dossier.
We may also use this information to periodically contact you with news or important information or to request your feedback on our site. In addition to these periodic updates, we may email you additional materials, but only if you specifically request them. These might include opt-in newsletters and other materials that you proactively request.In addition to these communications, if you have provided an email address, we may use your personal information to send you notifications about special offers or to tell you about opportunities available from our partners.
You may opt-out of any or all marketing communications in any commercial e-mail we send or at any time, as well as access and update your personal information, by visiting traveltip.co or traveltipb2b.co
While making a service request, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travellers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your service requests expeditiously.We may also use your Personal Information for several reasons including but not limited to:
- confirm your reservations with respective service providers;
- keep you informed of the transaction status;
- send booking confirmations either via sms or Whatsapp or any other messaging service;
- send any updates or changes to your booking(s);
- allow our customer service to contact you, if necessary;
- customize the content of our website, mobile site and mobile app;
- request for reviews of products or services or any other improvements;
- send verification message(s) or email(s);• validate/authenticate your account and to prevent any misuse or abuse.
- contact you on your birthday/anniversary to offer a special gift or offer.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
TT will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.In case user wishes to delete his account, please mail to booking@traveltip.co
Service Providers and suppliers:
Your information shall be shared with the end service providers including but not limited to embassy, airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your service request. You may note that while making a service request with TT you authorize us to share your information with the said service providers and suppliers.
It is pertinent to note that TT does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of TT as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.
TT does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, TT may disclose User's Personal Information if required to do so:
- By law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
- To conduct our business;
- For regulatory, internal compliance and audit exercise(s)
- To secure our systems;
- To enforce or protect our rights or properties of TT or any or all of its employees, partners, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.
All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TLS is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to booking@traveltip.co
You may access your Personal Information from your user account with TT. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to booking@traveltip.co
Eligibility To Transact With TT
You must at least 18 years of age to transact directly with TT and also to consent to the processing of your personal data.
Changes To The Privacy Policy
We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary. You may always submit concerns regarding this Privacy Policy via email to us at booking@traveltip.co TT shall endeavour to respond to all reasonable concerns and inquires.