Terms & Conditions

DEFINITIONS

§ Client means person(s) in whose name or on whose behalf the booking has been made.

§ TT means Travel Tip, a partnership firm having its registered office at 4th Floor, Rampaa Towers, Model Town, Jalandhar, Punjab, India.

§ Independent Contractors means hotelier/hotel owner, owner of any airlines or shipping company or railway ferryboat owner/operation, coach owner/ operation, or any other person or organization who has been selected to render services to the Client.

§ Domestic tour / Tour arrangement means a tour operated by TT which is operated by TT within India and includes, but is not limited to, brochure tours, special tours, packages, cruise, sightseeing, etc.

§ Tour Cost means the cost of all the services availed by the client for his domestic tour.

§ A brochure means a catalogue/leaflet/email or any other document containing details about the itinerary/activities on the domestic tour.

§ Infant means a person below the age of 2 years, and a child means a person above the age of two and below the age of twelve years.

BROCHURE/EMAIL/DOCUMENT/ITINERARY INFORMATION

§ All information given in the brochure/email or by any other document about the itinerary is based on the information available at the time of publication. TT reserves the right to change any information contained in the brochure/email or by any other document before or after booking the domestic tour due reasons beyond TT’s control.

§ In case TT becomes aware of any change in the brochure details due to reasons beyond TT’s reasonable control before the departure for the domestic tour, TT will take all reasonable steps to notify the client of the change before the departure for the domestic tour. In the event of TT becoming aware of the changes post the departure to the domestic tour, in such a situation, TT’s agent or tour guide will take reasonable steps to inform the client about the change at the contact details provided at the time of booking. TT shall not be liable for any change made in the brochure due to reasons beyond its control.

§ In the event of any change made in the itinerary by TT in any fixed departure bookings, except for reasons beyond its reasonable control, TT will bear the cost of such change.

§ Some specific terms and conditions are mentioned against the respective domestic tour itinerary in the brochure/website. Those terms and conditions shall also form part of these booking terms and conditions.

MEALS AND SPECIAL REQUESTS

§ The menus are pre-set menus for meals on the domestic tour. The nature of meals is clearly indicated in the brochure. TT would not entertain a request for a special meal nor guarantee a special diet to the client except to the extent mentioned in the brochure/email or by any other document.

§ TT reserves the right to change the menu if circumstances necessitate such a change. In the event the Client is not able to avail the meals in the menu for any reason attributable to the Client, then no claim can be made for the meal so unutilized against TT.

§ TT entertains the requests for special meals/room allocations only when the Client gives such requests in writing. TT would take all necessary steps to ensure that these special requests are honoured. However, in the event such special requests are not honoured, TT would not be liable for any claim in this regard by the client.

§ Client shall be responsible for bearing the additional charges of any special meal if purchased by the Client. In no event where the Client fails to avail the meal due to the fault of TT, TT’s entire liability will exceed more than the proportionate amount the Client had paid to TT for such meal while booking the domestic tour.

HOTEL

§ TT takes all reasonable steps at the time of selecting the hotels that form part of the domestic tour. The selection is based on a strong internal assessment of the respective hotels, and the hotels selected are usually the best in the respective categories.

§ TT selects hotels approved by FHR, A and the star category is based on FHRA classification. No claim with regard to the star category of the hotel shall be entertained by TT after booking.

§ TT would not be held liable or to make good any inconvenience or discomfort caused to the Client due to, but not limited to, the insufficient services provided at the hotel. TT acts as an agent between the Client and the hotel and would under no circumstances be held responsible for inadequate services provided by the hotel.

§ The client would be liable to make good any damage(s) caused by any act of the client (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be as determined by the concerned hotel. TT would not in any way intervene in the same.

§ No request for the change of hotel shall be entertained. If the Client wishes to upgrade the hotel or change the hotel on his own, the Client agrees to bear the charges incurred for the change in the hotel and cannot claim it from TT.

ITINERARY

§ The domestic tour price is subject to increase without any notice if this rate substantially changes prior to departure, and before a booking is confirmed, the client would be required to pay such increase in the tour cost before the departure/booking confirmation.

§ TT takes all reasonable steps at the time of finalizing the itinerary for the client to ensure that the itinerary is as per the convenience and comfort of the client. However, in the event of a change in the itinerary, TT would inform the client accordingly before the departure of the client on the domestic tour. Information shall be provided at the contact details provided by the Client at the time of booking. TT takes no responsibility for any claims arising out of non-receipt of information if such contact no is not reachable or the email provided is not accessible or does not belong to the Client.

§ Further, in the event of a change, which is beyond the control of TT, in the itinerary of the client post-departure to the domestic tour, TT shall inform the client accordingly as and when such a change occurs. TT shall not be held responsible in any manner whatsoever for any loss that a client might suffer consequent to such a change.

§ TT reserves the right to claim any additional expenses because of delays/changes in the itinerary, caused due to reasons beyond TT’s control.

§ TT reserves the right to amend, alter, vary or withdraw any particular departure; excursion advertised or substitute a hotel of similar class if deemed advisable or necessary without incurring any liability.

§ For the convenience of clients, TT reserves the right to amend the itinerary. However, all the other services will remain the same.

§ In the event the client misses out on any activity on the domestic tour due to delay on his/her part, TT would not be held liable to refund the money paid for the same or in any other manner whatsoever.

§ TT does not promise any change in the itinerary at the request of the client, and the same shall be subject to availability. For any change/alteration in the itinerary made at the request of a client, the client agrees to pay the additional cost incurred due to such change.

 VEHICLES / SITTING

§ On the domestic tours, air-conditioned/air-cooled Vehicles are used for transfer purposes, including local sightseeing. There are no seat numbers allocated and will be on first cum first serve basis.

§ Please note that air conditioning will not function effectively in high-altitude areas, and no claims related to this matter will be entertained.

§ In case the client is carrying any valuable personal effects, it is advisable not to leave them behind at the time of disembarking/leaving the coach. TT will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the client.

§ Any damage caused to the vehicle during travel because of the actions of the client (willful/negligent) shall be payable by the client, and TT would in no manner whatsoever be liable for the same.

§ The drivers of the vehicles are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week, etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event any of the sightseeing schedules is missed due to delays caused by the client, the same will not be refunded to the client under any circumstances.

§ Vehicle will be provided as per group size.

TIPPING

§ Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, Hotel Staff, Guides, etc). This is, however, solely at the discretion of the client.

ACCOMMODATION FOR CHILD UNDER 12 YEARS OF AGE

§ A child below 12 years of age who is booked on the domestic tour by paying the special rate without a bed will not be provided with a bed in the hotel, while on the domestic tour, under any circumstances.

§ In case the client makes any changes in their accommodation while on the domestic tour, TT shall not refund or pay compensation in any manner whatsoever. The client would also be liable to pay any additional sum that is required to be paid consequent to the previously mentioned changes made in the accommodation.

REGISTRATION

§ In case where the travel agent, through whom the clients have booked the domestic tour, signs the booking form for and on behalf of the client, it shall be deemed and construed that the client has duly authorized the said travel agent to sign on their behalf. The signing of the booking form by the travel agent would be binding on the client.

§ TT takes no liability for any promises made to the client by the travel agent authorized by the client to make bookings. All products and services are provided as per TT brochures/email or any other document provided to the client at the time of booking the tour.

FORFEITURE OF DEPOSITS

§ TT requires the client to pay a nonrefundable interest-free deposit at the time of booking for the tour, along with the prescribed booking form duly completed for the domestic tour booked by the client.

§ In the event the client cancels the booking or on failure on the part of the client to adhere to the tour payment schedule as informed in the documentation check list or is unable to travel on the tour booked by the client due to any reason whatsoever, including medical ground or sickness, following cancellation charges or such charges as informed by TT agent vide email would be levied. The cancellation charges, shared by the TT agent, will override the charges below. Except where the cancellation is due to the death of one of the persons travelling on the tour, TT shall refund the amount paid by the Client, less the booking fee, only in the case of Fixed Departure Bookings. The refund shall be subject to the provision of adequate documents. When cancellation is made, Charges Prior to 45 days or more, Booking fees. Between 44-31 days of departure 50% of tour cost. Between 30-11 days of departure, 75% of the tour cost 10 days to date of departure, 100%. In case of no show, 100%

§ Client acknowledges that such charges are just and fair and are deducted towards expenses TT incurs towards making bookings at the request of the Client and consequent cancellation or non-travel by the client.

INCLUSION IN TOUR PRICE

§ Accommodation at the hotels mentioned or similar.

§ Meals, Coach Tours, transfers, entrance fees, sightseeing and surface transportation as mentioned in the itinerary.

EXCLUSION IN TOUR PRICE

§ Government service taxes.

§ Porterage at hotels, airport and railway station, tips, insurance, laundry, wines, telephone charges and all items of personal nature and also food and drinks not forming a part of the group menus.

§ C. Anything not specifically mentioned in the "Tour Price Include" section

CANCELLATION OF ONE TOUR TO ANOTHER

§ A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder, and a fresh booking would have to be made at the prevailing rates.

PAYMENTS

§ All payments for the tour should be made 30 days prior to the departure. Final documents and airline tickets (if booked under the offer) will be issued only after the balance payment is made to TT. PAN card copy will be required when payment amounting to Rs. 25,000/- or above is made by cash.

REFUNDS

§ Refunds, if any, for amendments and/or cancellation will be paid directly to the client for bookings made directly with TT.

§ For bookings routed through our Preferred Sales Agent (PSA) or the  Travel agent of the client, the refunds will be routed through them.

§ Refund will be processed within 30 working days from the date of cancellation. No interest charges shall be payable on the amount.

§ TT shall not be liable where the delay in refund is due to reasons beyond TT’s reasonable control

§ There is no refund payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing, etc).

SCOPE OF ACTIVITY

§ TT is engaged in the business of travel and holiday organizer and does not control or operate any airline, neither does it own or control any shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or service mentioned in this Brochure.

§ TT shall not be responsible for any delay, improper services provided by any agency, airline, transport, hotel, any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, coach owners /coach operators /tour operators who are the TT's independent contractors.

§ TT shall not be responsible for any delay or deficiency in services provided by agency, airline, transport, hotel, any provider of services, and/or any act or actions of co-travelers, co-passengers which may result in injury, damage to the life/limb or property of the Client or interfere with enjoying or availing the services to be provided on the domestic tour.

CONDITIONS OF PASSAGE

§ The aforesaid conditions are applicable to every Client of TT who books a domestic tour.

§ In the event of a client booking through TT a Tour or Tour Arrangement of any other Tour Operators etc. the "Terms and Conditions" specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to above mentioned “Terms and Conditions" while determining the contractual relation between the Client, the Tour Operator and TT.

TOUR GUIDE

§ A Tour manager/ escort accompanying the tour will be provided.

§ Clients must abide by the instructions of the Tour Manager.

§ TT shall not be liable for any loss or delay caused to the Client due to non-abiding by the Tour Manager's instructions by the Client.

§ This service is only available for fixed departure bookings.

HEALTH AND INSURANCE

§ It shall be the duty of the client to inform TT in case the client has any medical history that may affect their ability to enjoy and pursue fully the domestic tour, and wherein the interest of the group or any member thereof is prejudicially affected.

§ TT reserves the right to ask the client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed, TT shall not be liable to provide any assistance or refund the money.

§ The tour cost does not include the costs towards the insurance premium. Hence, it is advisable that the clients get insurance coverage at their own costs.

CONDITIONS OF TRAVEL

§ The client will have to strictly follow the Tour Program. There shall be no refund if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before the culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of TT at the appointed place, date and time.

§ In case where a client, along with his family, is compelled to discontinue the tour due to any reason whatsoever, including illness, death or loss of any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever, including loss of baggage or loss of travel documents, his booking shall be treated as "no show" on the tour, and 100% cancellation charges will be levied.

§ If a client avails pre - tour services or part thereof, or the air tickets (if booked under the offer) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre - tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pretour or main tour services.

§ TT reserves the right to withdraw the tour membership of any client whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers, and TT shall be under no liability to any such person.

§ The immunities provided under this contract shall be available to TT's employees, directors, managers, including Employees and Agents, but not to the Independent Contractors selected by TT.

§ Each of these conditions shall be severable from the other, and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of TT arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential, incidental loss or additional expense whatsoever.

§ It is a condition of booking that the client takes out Holiday Insurance. – Client may procure travel insurance (optional) at their own cost. TT will not provide any assistance in obtaining any travel insurance.

§ The prices quoted in this brochure have been calculated at the rate prevailing at the time of printing of this brochure. TT reserves the right to amend the prices published in this brochure in case of fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure, and to surcharge accordingly. The Client must pay for all such increases in price in full before departure.

§ If no suit/action is brought against TT within 15 days of the last day of the domestic tour, TT shall be discharged from all liabilities under/or arising out of this Contract and the Client shall be deemed to have relinquished/abandoned all his rights under or arising from this Contract.

§ If the client books with a travel agent and such a booking with that agent includes, but is not limited to, TT arrangements, the contract is with the client's travel agent and TT is a supplier to the client's travel agent.

§ In case of publication of any travel scheme offering any discount or benefit by TT, TT shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.

 LIABILITY

1. In the event of TT exercising its rights to amend or alter any Tour or holiday advertised in its Brochure/ itinerary after such Tour or Holiday has been booked, the  Client shall have the right:

a. To continue with the Tour or holiday as amended or altered or to accept any alternative Tour or holiday, which TT may offer.

b.  In either of these above cases, the Client shall neither be entitled to nor TT be liable to the Client for any damage, additional expenses, consequential loss suffered by him, nor to pay any amount as refund. In the event that TT is unable to conduct a particular Tour, TT shall at its own discretion, refund the amount of the cost of the said Tour to the Client (after deducting the actual expenses incurred by TT on clients' booking and on other overheads as applicable from case to case) without any interest on the same. The client will not be entitled to make any grievance thereafter in respect of the same.

2. TT shall, in no circumstances whatsoever, be liable to the client or any person traveling with him for:

a. Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused.

b. Any act, omission, default of any independent Contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person traveling with him, howsoever caused.

c. The temporary or permanent loss of or damage to baggage or personal effects, however caused, including willful negligence on the part of any person.

d. Loss of baggage by the airlines/coach / train.

e. Overbooking of seats by the airline.

f. Failure on the part of the airline to accommodate passengers despite having confirmed tickets or a change of route.

3. If in the event that the Client is booked on a particular airline and the said flight is over booked/cancelled for whatever reason and the Client is not allowed/able to board the flight, the Client shall not hold TT responsible for the same and no claim whatsoever can be made by the Client against TT for refund or compensation.

4. TT shall not be responsible and/or liable for any damages caused to the Client due to reasons beyond the control of TT (Act of God / Unforeseen Circumstances).

DISCLAIMER:

§ The Client agrees and acknowledges that they consent to participate in the excursion activities (boat rides, ferry rides, snorkeling, etc., which are included in the tour) without any obligation from the Travel Tip. Client confirms that he/she is medically fit to participate in all activities involved in excursion activities & fully accepts his/her personal responsibility for his/her safety.

§ TT shall not be liable for any physical injury or loss of life caused to the Client due to such participation.4

LAW & JURISDICTION:

§ For all complaints, suits, claims or disputes of whatsoever nature relating to any products, including Tours by TT and third-party products and tours, the courts and tribunals in Jalandhar, Punjab, India alone shall have exclusive jurisdiction.

§ User Terms and Conditions and Privacy Policy on TT’s website www.traveltip.com are applicable in addition to the above terms.