Privacy Policy
INTRODUCTION:
§ Travel
Tip(TT), a registered partnership firm, is dedicated to protecting user
privacy and ensuring the confidentiality of the information shared with us,
acting responsibly as both a data controller and processor. At Travel Tip, your
trust is important to us. That’s why we make sure your transactions are secure
and your personal information stays private.
§ We never sell or
share your information with third parties for marketing without your clear
consent, and we only use it as explained in this Privacy Policy. We view the
protection of your privacy as a very important community principle. We
understand clearly that you and your Information are one of our most important
assets. We store and process your Information on computers located in India
that are protected by physical as well as technological security devices.
§ We use third parties
to verify and certify our privacy principles. If you object to your Information
being transferred or used in this way, please do not use the Website. Please
read the following disclosures related to the privacy policy. This Privacy
Policy provides for the practices for handling and securing users' Personal
Information (defined hereunder) by TT.
§ This Privacy Policy
is applicable to any person (‘User’) who purchase, intend to purchase, or
inquire about any product(s) or service(s) made available by TT through any of
TT’s customer interface channels including its website, mobile site
&offline channels including call centres and offices (collectively referred
herein as "Sales Channels").
§ For the purpose of
this Privacy Policy, wherever the context so requires, "you" or
"your" shall mean User, and the term "we", "us”, or
"our" shall mean TT. For the purpose of this Privacy Policy, Website
means the website(s), mobile site(s) and mobile app(s). By using or accessing
the Website or other Sales Channels, the User hereby agrees to the terms of
this Privacy Policy and the contents herein.
§ If you disagree with
this Privacy Policy, please do not use or access our Website or other Sales
Channels. This Privacy Policy does not apply to any website(s), mobile sites
and mobile apps of third parties, even if their websites/products are linked to
our Website. Users should take note that the information and privacy practices
of TT’s business partners, advertisers, sponsors or other sites to which TT
provides hyperlink(s) may be materially different from this Privacy Policy.
Accordingly, it is recommended that you review the privacy statements and
policies of any such third parties with whom they interact. This Privacy Policy
is an integral part of your User Agreement with TT and all capitalized terms
used, but not otherwise defined herein, shall have the respective meanings
ascribed to them in the User Agreement.
PROCESSING OF DATA IN INDIA
§ Please note that the
data shared with TT shall be primarily processed in India and such other
jurisdictions where a third party engaged by TT may process the data on TT’s
behalf. By agreeing to this policy, you are providing TT with your explicit
consent to process your personal information for the purpose(s) defined in this
policy.
§ The data protection
regulations in India or such other jurisdictions mentioned above may differ
from those of your country of residence. If you have any concerns about the
processing of your data and wish to withdraw your consent, you may do so by
writing to the following email id: booking@traveltip.co
§ However, if such
processing of data is essential for us to be able to provide service to you,
then we may not be able to serve after your withdrawal of consent.
§ A withdrawal of
consent by you for us to process your information may:
§ Severely inhibit our
ability to serve you properly and in such case, we may have to refuse providing
services to you and further refuse the booking altogether or unreasonably
restrict us to service your request for consultation of visa processing and
booking (if a booking is already made) which may further affect your trip or
may compel us to cancel your booking.
Type Of Information We Collect And Its
Legal Basis
§ The information as
detailed below is collected for us to be able to provide the services chosen by
you and also to fulfill our legal obligations as well as our obligations
towards third parties as per our User Agreement.
For Unregistered Users
§ We encourage you to
register with us to book services on our website and to take advantage of our
customization features. However, you may choose not to register and take
advantage of any feature of our site where registration is not required.
§ If you do not
register, then the information we collect from you is limited. We log your IP
address in order to help diagnose problems with our server, administer our
Website and track usage statistics. Your IP address may vary each time you
visit, or it may be the same, depending on whether you access our site through
an always-on type of Internet connection (e.g., cable modem or DSL), or through
a dial-up connection (e.g., VSNL, MTNL, etc.). Either way, it would be
extremely difficult for us to identify you through your IP address, and we do
not attempt to do so.
§ If you reached our
site by clicking on a link or advertisement on another site, then we also log
that information. This helps us to maximize our Internet exposure, and to
understand the interests of our users. All of this information is collected and
used only in the aggregate; that is, it is entered into our database, where we
can use it to generate overall reports on our visitors, but not reports about
individual visitors.
§ We may place a small
file, commonly referred to as a “cookie,” on your computer’s hard drive. A
cookie can store information that enables us to monitor your navigation through
our website and ascertain whether you are a returning visitor. However, unless
you register with us, it does not contain any personally identifiable
information that would allow us to identify you. Additionally, cookies cannot
read data from your hard drive or retrieve information from cookies created by
other websites.
§ We use cookies in
this manner to help us understand how visitors use our site, and to help us to
improve our site. You may refuse to accept a cookie from us by following the
procedures specific to your Web browser. Although you may do so, you may find
that your browser reacts strangely when visiting not only our Web site, but
other Web sites as well. Since cookies don’t provide us with any information
from which we can identify you, we suggest you allow us to place one on your
computer.
§ If you visit our site
by “clicking-through” from a site operated by one of our partners, and you have
registered with that partner, then certain information about you that you have
provided to that partner may be transmitted to us. You should review the
privacy policy of the Website from which you reached our site in order to
determine what information was collected and how you agreed that our partner
could use that information. Regardless of what information was transmitted to
us, however, we don’t keep it unless you register with us.
Registered Users
§ All users who choose
to register themselves on our sites, traveltip.co or traveltipb2b.co will
be able to do online transactions with us. You will be able to purchase/book
our services offered herein.
§ If you register with
us, we will collect personal information from you in addition to then
on-personal information. "Personal Information" of the User shall
include the information shared by the User and collected by us for the
following purposes:
§ Registration on the
Website: Information which you provide while subscribing to or registering on
the Website, including but not limited to information about your personal
identity such as name, gender, marital status, religion, age, profile
pictured., your contact details such as your email address, postal addresses,
frequent flyer number, telephone (mobile or otherwise). The information may
also include information such as your banking details (including credit/debit
card) and any other information relating to your income and/or lifestyle;
billing information, payment history, etc. (as shared by you).
Other Non-Personal
information:
§ We may also collect
some other information and documents, including but not limited to:
§ Transactional history
(other than banking details) about your e-commerce activities, buying
behaviour.
Your usernames, passwords, email addresses and other security-related
information used by you in relation to our Services.
Data either created by you or by a third party and which you wish to store on
our servers, such as image files, documents etc.
Data available in public domain or received from any third party including
social media channels, including but not limited to personal or non-personal
information from your linked social media channels (like name, email address,
friend list, profile pictures or any other information that is permitted to be
received as per your account settings) as a part of your account information.
Information pertaining to any other traveller(s) for whom you make a booking
through your registered TT account. In such a case, you must confirm and
represent that each of the other traveller(s) for whom a booking has been made
has agreed to have the information shared by you disclosed to us and further be
shared by us with the concerned service provider(s).
§ If you request Tattoo
provide visa-related services, then copies of your passport, bank statements,
originals of the filled-in application forms, photographs, and another
information that may be required by the respective embassy to process your visa
application.
§ For international
bookings, Users, in compliance with the Liberalized Remittance Scheme (LRS)
forbid or any other law, may be required to provide details such as their PAN
information or passport details number or any such information required by the
Service Provider. Such information shall be strictly used as per the aforesaid
requirements only. In case a User does not wish to provide this information, TT
may not be able to process the booking. TT will never share the User’s PAN
details without their prior consent unless otherwise such action is required by
any law enforcement authority for investigation, by court order or in reference
to any legal process.
§ In case you opt for
contactless check-in at Hotels, then copies of your government identification
like Andhra, driving license, election card etc., Self-declaration and any
other information like date of birth, destination/origin of travel and place of
residence that may be required by the concerned Hotel to honour your hotel
booking.
§ For international
bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of
RBI or any other law, may be required to provide details such as their PAN
information or passport details number, or any such information required by the
Service Provider.
§ In case you opt for
contactless check-in at Hotels, then copies of your government identification
like Aadhar, driving license, election card, etc., Self-declaration and any
other information like date of birth, destination/origin of travel and place of
residence that may be required by the concerned Hotel to honour your hotel
booking.
§ Your Covid-19
Vaccination status and certificate, in case you wish to avail any service for
the provision of which such Covid-19 vaccination-related information is
required or want to access your vaccination certificate at a later stage for
travel related or any other purpose. TT will never process the beneficiary ID
and other ID details contained in the vaccination certificate.
§ The information we
collect may vary, but we only collect the information that you manually enter
into our forms. We may store all or some of that information in a cookie file
on your hard drive, so that our system will recognize you each time you visit
our site. In that way, we can save your preferences from visit to visit and
present you with a customized website, without requiring you to log into our
site every time you visit. To improve services and enhance personalization, we
may periodically obtain information about you from other independent
third-party sources and add it to your registration information. Additionally,
authorized personnel may update your registration information to accurately reflect
any new information included in communications received from you.
§ If you visit our site
by “clicking-through” from a site operated by one of our partners, and you have
registered with that partner, then certain information about you that you have
provided to that partner may be transmitted to us. You should review the
privacy policy of the website from which you reached our site in order to
determine what information was collected and how you agreed that our partner
could use that information. We may or may not retain that information; if we
do, then we will only use it in accordance with our privacy policy, regardless
of the policy of the partner site from which you came to us.
§ If you reach our site
through one of our partners (whether or not you have registered with our
partner), and you choose to register with us, we may be required to give our
partner some or all of your registration information. We will only do so in
accordance with this policy, but we cannot control how our partner uses the
information. If you have questions about our partner’s privacy policy, you
should review their policy before providing information to us. Of course, you
can ensure that the personal information you provide to us is not shared with
our partners (except in accordance with this policy), by visiting us directly
instead of clicking through from one of our partners. Such information shall be
strictly used for the aforesaid specified & lawful purpose only.
§ User further
understands that TT may share this information with the end service provider or
any other third party for the provision and facilitation of the desired
booking. TT will always redact all/any sensitive & confidential information
contained in the vaccination certificate, passbook, bank statement or any other
identity card submitted for the purpose of availing a service, promotional
offer or booking a product on the Website. In case a User does not wish to
provide this information or opts for deletion of the information already
provided, TT may not be able to process the desired request. TT will never
share any of the above information collected, including PAN card details,
Vaccination status & certificate, Passport details, Andhra Card details,
without their prior consent unless otherwise such action is required by any law
enforcement authority for investigation, by court order or in reference to any
legal process.
How We Use Your Personal Information:
§ We use the personal
information we collect to help both of us! As we mentioned above, registering
with us allows you to personalize our Web site so that it is most useful to
you. It also allows you to log into our site automatically each time you visit,
rather than manually typing your user name and password every time. By
registering you can also track your history of transactions that you have done
on our site, which is available in the form of a Dossier.
§ We may also use this
information to periodically contact you with news or important information or
to request your feedback on our site. In addition to these periodic updates, we
may email you additional materials, but only if you specifically request them.
These might include opt-in newsletters and other materials that you proactively
request. In addition to these communications, if you have provided an email
address, we may use your personal information to send you notifications about
special offers or to tell you about opportunities available from our partners.
§ You may opt out of
any or all marketing communications in any commercial e-mail we send or at any
time, as well as access and update your personal information, by visiting traveltip.co or traveltipb2b.co
The Personal Information Collected May
Be Used In The Following Manner:
§ While making a
service request, we may use Personal Information, including payment details,
which include cardholder name, credit/debit card number (in encrypted form)with
expiration date, banking details, wallet details, etc., as shared and allowed
to be stored by you. We may also use the information from the travellers' list
as available in or linked with your account. This information is presented to
the User at the time of making a booking to enable you to complete your service
requests expeditiously. We may also use your Personal Information for several
reasons, including but not limited to:
- confirm your reservations
with the respective service providers;
- keep you informed of the
transaction status;
- Send booking confirmations
either via SMS or WhatsApp or any other messaging service;
- Send any updates or changes
to your booking(s);
- allow our customer service
to contact you, if necessary;
- Customize the content of our
website, mobile site and mobile app;
- Request for reviews of
products or services or any other improvements;
- send verification message(s)
or email(s);• validate/authenticate your account to prevent any misuse or
abuse.
- contact you on your
birthday/anniversary to offer a special gift or offer.
HOW LONG DO WE
KEEPYOUR PERSONAL INFORMATION?
TT will retain your
Personal Information on its servers for as long as is reasonably necessary for
the purposes listed in this policy. In some circumstances, we may retain your
Personal Information for longer periods of time, for instance where we are
required to do so in accordance with any legal, regulatory, tax or accounting
requirements. Where your personal data is no longer required we will ensure
itis either securely deleted or stored in a way which means it will no longer
be used by the business. In case a user wishes to delete their account, please
email booking@traveltip.co
With Whom Your Personal Information Is
Shared
Service Providers and
suppliers:
§ Your information
shall be shared with the end service providers, including but not limited to
the embassy, airlines, hotels, bus service providers, cab rental, railways or
any other suppliers who are responsible for fulfilling your service request.
You may note that while making a service request with TT, you authorize us to
share your information with the said service providers and suppliers.
§ It is pertinent to
note that TT does not authorize the end service provider to use your
information for any other purpose(s) except as may be for fulfil their part of
the service. However, how the said service providers/suppliers use the
information shared with them is beyond the purview and control of TT as they
process Personal Information as independent data controllers, and hence we
cannot be made accountable for the same. You are therefore advised to review
the privacy policies of the respective service provider or supplier whose
services you choose to avail.
§ TT does not sell or
rent individual customer names or other Personal Information of Users to third
parties except sharing of such information with our business/alliance partners
or vendors who are engaged by us for providing various referral services and
for sharing promotional and other benefits to our customers from time to time
basis their booking history with us.
DISCLOSURE OF
INFORMATION
In addition to the
circumstances described above, TT may disclose the User's Personal Information
if required to do so:
- By law, required by any
enforcement authority for investigation, by court order or in reference to
any legal process;
- To conduct our business;
- For regulatory, internal
compliance and audit exercise(s)
- To secure our systems;
- To enforce or protect our
rights or properties of TT or any or all of its employees, partners,
directors or officers or when we have reason to believe that disclosing
Personal Information of User(s) is necessary to identify, contact or bring
legal action against someone who may be causing interference with our
rights or properties, whether intentionally or otherwise, or when anyone
else could be harmed by such activities.
Such disclosure and
storage may take place without your knowledge. In that case, we shall not be
liable to you or any third party for any damages howsoever arising from such
disclosure and storage.
How do We Protect Your Personal Information?
All payments on the
Website are secured. This means all Personal Information you provide is
transmitted using TLS (Transport Layer Security) encryption. TLS is a proven
coding system that lets your browser automatically encrypt, or scramble, data
before you send it to us. The website has stringent security measures in place
to protect the loss, misuse, and alteration of the information under our
control. Whenever you change or access your account information, we offer the
use of a secure server. Once your information is in our possession, we adhere
to strict security guidelines, protecting it against unauthorized access.
Withdrawal Of Consent
And Permission
You may withdraw your
consent to submit any or all Personal Information or decline to provide any
permissions on its Website as covered above at any time. In case you choose to
do so, then your access to the Website may be limited, or we might not be able
to provide the services to you. You may withdraw your consent by sending an
email to booking@traveltip.co
Your Personal Information Rights
You may access your
Personal Information from your user account with TT. You may also correct your
personal information or delete such information (except some mandatory
fields)from your user account directly. If you don’t have such a user account,
then you should write to booking@traveltip.co
Eligibility To Transact With TT
You must be at least
18 years of age to transact directly with TT and also to consent to the
processing of your personal data.
Changes To The Privacy Policy
We reserve the right
to revise the Privacy Policy from time to time to suit various legal, business
and customer requirements. We will duly notify the users as may be necessary.
You may always submit concerns regarding this Privacy Policy via email to us
at booking@traveltip.co TT shall endeavour to respond to all
reasonable concerns and inquiries.